Cancellation, Replacement and Refund Policy

Order Cancellation

• Product Order Cancellation Policy
  • Once the customer places the order there is no scope of cancellation.
  • In case there is any query/concern regarding the order, customer may reach Panasonic team at helpline@in.panasonic.com
• Accessories Cancellation Policy
  • Customer can cancel the order till the time order has not been shipped by the seller by sending an email to helpline@in.panasonic.com
  • Refund request will be approved by Seller and refund issued within 5-7 business days of approval from seller
• AMC/EWC cancellation Policy
  • Customer can cancel the order till the time order has not been processed by Panasonic by sending an email to helpline@in.panasonic.com
  • After order has been processed, Cancellation is not allowed

Return & Replacement Policy

• Product Return & Replacement
  • As per existing warranty & replacement policy of the company for end customer available at https://www.panasonic.com/in/support.html
• Accessories Return & Replacement
  • Customer will request return by sending a mail on helpline@in.panasonic.com within 7 calendar days of date of delivery
  • All return/replacement request will be verified by Seller and approved only if the item received is:
    • Damaged or defective at the time of delivery and damage to the item is not caused by the customer
    • Or item specifications do not match the listing on eCareWiz
    • And return request is initiated within 7 calendar days of date of delivery
  • After approval, customer needs to pack the item with all the accessories in the packing box as had been delivered.
  • The customer needs to hand-over this packed item to the pick-up agent on visit
  • The item will be validated by the seller to check authenticity of return
  • Refund/Replacement will be initiated post approval from seller
• AMC/EWC Return & Replacement
  • Return or Replacement of AMC/EWC is not allowed

Refund Policy

• Product Refund policy
  • As per the existing customer refund policy of the company
  • Refund will be allowed only in case of non-availability of stock and if Panasonic team is unable to arrange for stock within 7 calendar days from date of order by customer
  • In case of a refund citing the above reason, Panasonic would first try and connect with the customer & try to arrange the stock/model required
  • In case the same is not available or the customer insists for a cancellation citing the reason that he or she may not want to wait for the inventory/ model beyond 7 calendar days from date of order, then the refund shall be processed on customer’s request sent on helpline@in.panasonic.com
  • In case of a customer refund of a purchase made by a customer through the eCareWiz the following documents would be required
    • Pan Card of the customer
    • Address proof viz. Adhar Card or Voter ID card or Telephone bill or Bank statement or Driving License
    • One cancelled cheque bearing the name of the customer
• Accessories refund policy
  • Once the seller approves of return/cancellation, as the case may be, a refund is issued to the original payment method
• AMC/EWC refund policy
  • Once the customer cancels the order before it has been processed by Panasonic, a refund is issued to the original payment method